Fyko Menu FAQ

Fyko Menu is a restaurant SaaS platform built for QR menus, online ordering, table QR, branch order workflows, WhatsApp order alerts, CRM visibility, billing, and premium add-ons such as KOD Display, Restaurant Website and Restaurant TV.

Yes. Fyko Menu is structured around restaurant accounts and branch entitlements. A restaurant can operate under a single-branch plan or a multi-branch plan, and can expand using higher plans or additional branch licenses.

The restaurant and its authorised users control menu content, prices, best-seller labels, images, branch-level price adjustments, and category availability windows. Restaurants are responsible for ensuring menu descriptions, prices, allergens, taxes, and availability disclosures are accurate and lawful.

In the current build, Fyko Menu stores the selected payment method and routes the order workflow, but it does not natively store card numbers or run an in-platform card vault. If a separate payment provider is later integrated, that provider's payment terms and privacy rules will also apply.

Table Menu is a separate restaurant add-on that unlocks table QR generation, dine-in menu pages, and table-order routing to the branch. It is not included by default in every restaurant account.

KOD Display is a branch add-on that provides a kitchen order display screen for pending and accepted orders, including elapsed-time visibility and browser-ready display access.

Restaurant TV is a restaurant add-on for browser-based TV playback in branches or outlets. It includes screen management, PIN pairing, remote refresh, remote stop/start, and extra screen licensing through the TV Screen add-on.

The restaurant remains responsible for and retains rights in its own uploaded business content, subject to the licence needed for Fyko Menu to host, process, display, route, and technically operate that content inside the service.

Yes, where enabled in Fyko Menu workflows. Branch users can receive one-time magic login links for specific operational actions. These links are time-limited and single-use for security.

The restaurant or branch shown on the ordering page is the seller and service provider for the food, beverage, or dine-in service. Fyko Menu provides the digital platform, order routing, and related technology services, but does not itself prepare or fulfil the food unless expressly stated otherwise in a separate agreement.

The restaurant or branch handling the order remains responsible for menu accuracy, preparation, service quality, delivery or collection arrangements, and any refund or complaint resolution required by law or by the restaurant's own policy. Fyko Menu may help route technical issues, but does not replace the merchant's obligations to the customer.

Yes, where the branch has order tracking enabled through the Fyko Menu flow. Order tracking is branch-specific and normally uses the phone number and, where available, the order reference.

Those details are used to route, confirm, track and support the order, and to help the restaurant contact the customer where needed. Table orders may require less data than delivery orders.

Not in the current build. Fyko Menu stores order data and the selected payment method. If a separate payment provider is used in the future, the provider's payment rules and privacy notices will also apply.

Restaurant admins can request add-ons from the Fyko Menu add-on store. Super admin approval may be required before the feature becomes active. Some add-ons are restaurant-wide, while others are branch-specific.

No. Fyko Menu supports both recurring and one-time add-ons. For example, Restaurant TV is recurring, while services such as Restaurant Website and Flip Menu are one-time purchases in the current catalog.

The restaurant can purchase the relevant capacity add-on, such as Additional Branch License or TV Screen, subject to plan structure, entitlement checks, and approval workflow.

Yes. Fyko Menu is designed for UAE-facing use and its legal framework should be read alongside applicable UAE law, including consumer protection, privacy/data protection, e-commerce, electronic transaction and tax rules. Restaurants remain responsible for their own licences, product legality, disclosures, and sector-specific compliance.

Where UAE law requires consumer-facing data, advertising, contracts, or disclosures to be available in Arabic, the restaurant and platform must respect that requirement. Fyko Menu terms and pages should therefore be treated together with any Arabic disclosures or contractual documents required for the specific deployment.

For branch-order issues, the restaurant may be the first operational contact. For Fyko Menu platform privacy or legal requests, use the official Fyko Menu support channel or a documented written request through the business contact route used for your account.